An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Why does my spark plug have a "hole" in the center (tunneling)?Wax has a sort of "memory." To avoid tunneling, it's essential that you let the wax melt until it completely reaches the edges of the container when you first light it . This process takes about 2–3 hours .By doing this, you will ensure uniform combustion even in subsequent ignitions.Should I trim the wick?Yes, always even before the very first ignition .Keep the wick trimmed to about 5–10 mm . This simple trick helps the candle burn more steadily, cleanly, and for longer.When lighting, also make sure that the wick is well centered : this prevents the candle from burning unevenly or “crookedly” over time.It's normal for a light smoke to appear in the first few seconds after lighting : this is due to the natural initial combustion of the cotton wick . After a few moments, the flame will stabilize regularly.How long do candles last?The duration varies depending on the size of the container.To ensure optimal performance and prevent the candle from burning unevenly (creating tunnels or going out), we recommend keeping it lit for at least 2 hours before each use , to allow the wax to melt properly.Note for molded candles (sculptural)Free-form candles, which lack containers, are truly design objects. Due to their irregular shapes, burning may vary, and the wax may drip during use.It is essential to always light them by placing them on a heat-resistant saucer or base , preferably with raised edges, capable of containing the melted wax and protecting the surfaces.

Can I request gift wrapping?Absolutely! Our candles are already carefully packaged, but if you'd like to add a personalized card or special packaging, simply indicate this in the order notes at checkout.Do you make party favors or custom orders for events?Yes, we love being part of your special moments. We don't limit ourselves to traditional ceremonies: we create custom projects for birthdays, anniversaries, anniversaries, themed parties, or any other occasion you wish to celebrate.To receive a personalized proposal, we invite you to use our dedicated service by clicking here: Customization Request .This is a completely free digital ticket: by completing the checkout (no additional cost will be charged), you simply send us your information and ideas. We'll process your request and you'll receive a detailed quote via email to the address you provided.